"Field Business School" Why do I leave the store and everyone gets lazy?

Shop chief: I do not understand, why I persuasion, staff is not motivated?

I am still better in the shop, just turned, is another appearance, listless, lazy loose.

Employee performance is influenced by both internal and external factors

External cause: Work environment, enterprise culture, incentive system, target management; Internal cause: Is the quality, ability.

External causes affect internal causes, internal factors determine the staff's enthusiasm for work. When the employee is not enthusiastic about work, first of all, you have to reflect on: Do you give your employees a relaxed, happy working environment?

Do you let your staff understand the cultural connotations of our stores and pass them on to customers in the service process?

In most cases, employees do not do a good job, the responsibility is not employees, but store managers.

Shop chief: What did I do wrong that led to this situation today?

The following situations have a great impact on the employee's enthusiasm for work:

1, the store has long been not concerned about stores.

You are the store, you are not in your own store, three days fishing two days, do not think employees can have professionalism, for you to store a thriving business.

2, say get, can't.

Here are two aspects: first, the staff to emphasize a variety of standards, their own in the shop can have double standards;

Second, the commitment to employees to achieve the goal after what reward, employees do not forget this matter;

3. No goal management, or target management without process management.

Most stores still give their employees a target job, but it's no help to ask for a general month's performance. First, the goal must be clear, the clearer the better. What is the target of this month's turnover, which is distributed in every week, every weekend, and how many mornings in the afternoon? Without an objective there is no pressure or motivation, and there must be an accurate measure of the goal.

When the actual performance and Target has a certain deviation, it is necessary to analyze the reasons and find solutions. Secondly, the development of objectives, the implementation of process management. How to achieve the target turnover? What promotions are needed? When do you do it? What is the theme of promotion? What do employees need to do?

To what extent? Target decomposition, process management, the finer the better.

To make employees feel the pressure of work, but also to teach her to achieve the turnover of the method, at the same time to improve the evaluation, rewards and punishments system.

4. Inappropriate training methods. Boring training, the staff learn very slowly, made a mistake was immediately scolded or deducted money, more let staff heart resentment.

The correct way is: the practice of training in the way, situational training effect more effective.

Shop chief: As the main store manager, what should I pay attention to? Store long life habits, behavior, moral character, all directly affect the staff.

From the management point of view, managers are employees consciously unconsciously imitate the object.

If the manager can practice, words and deeds, then the staff's behavior, attitude, professional ethics, will also develop to the good aspects, once the manager destroyed his own rules, although he held this privilege, scientific, reasonable rules, the basic is the decoration.

There are many ways to become a good shop-length, and here is a particularly important principle, called "Walking around management" or "field management" in classic management books. Some people may have heard the story, the founder of McDonald's once made a fire, and then all the manager-level staff of the Chair back were sawed off.

The reason is: the office in the seat on the back of the comfort, so many managers have neglected to go to the store, the importance of a gleam.

If a front-line employee often sees a shop-length patrol, he or she may have the following changes in behavior:

1, the staff can timely report on the situation in the shop, speed up the solution of the transaction speed. 2, try to do "the day, the day clear."

Because if you encounter a very serious shop chief, employees are particularly worried about the question of the shop chief.

3, if the shop director's face-to-face appreciation or guidance, employees in the day-to-day operations will be more input.

4, if the staff feel that the shop Chang Chang, will think that he and himself together, work as hard, the same investment, and thus more understanding of the job, more secure in the shop work. Store leader is the soul of the development of the store, staff work enthusiasm and the shop is closely related to a word.

As a leader, the store should lead by example, when a good store of the benchmark, employees can be convinced. Want to store long-term stability, long-term development, store shop long should everything act, and staff integration, can stand in the staff's perspective, for their sake.

When you serve the staff well, the staff will naturally serve the customers well.