"Ke Tian Business School" customers do not like to talk, shopping guide you have a rut?!

Customers enter the shop without a word, the excellent shopper is how to approach the customer, but also how to communicate with customers and not to exert pressure on customers? In accordance with the management of terminal stores, when customers enter the door, the guide should be immediately received.

But usually, when the shopper in the reception of customers, will make the following error:

① Hello, May I help you?

② welcome, what kind of products do you need?

③ Welcome to * * Area, what price do you need the product?

④** Hello, I am here to guide the staff, you first look at our products, is now in the sale of discount In the face of such a warm reception, the customer's answer is: "It's okay, I'll take a look." "Or just pretend not to hear.

Because when the customer enters the shop, may only turn around, has the suitable target to carry on the purchase. Before they found the right target, the guide directly involved in the customer's thinking range, forward to promote their products, there is no doubt will cause customers from the heart of the rejection. This will lead to increased sales difficulty.

Therefore, it is best to avoid such words when receiving customers.

Give the customer 15 seconds to be free, give yourself 15 seconds to think. If after the customer enters the shop, the shopper directly comes forward to talk with the customer, will cause the customer to create the tension and pressure, and the customer to scare away. It is best to give the customer 15 seconds, in this time, the shopper to maintain a certain distance with the customer, careful observation and analysis of the customer's expression, action, once found that the customer has been staring at a piece of merchandise to watch, or touch with their hands, appear very curious or very like, you need to guide the timely appearance of customers in front of the customer, and customers to start a conversation,

and prepare for further sales. In doing so, it will not appear that the guide is more abrupt, but also to give customers some free, pressure-free selection time.

At the same time, in the next conversation with customers, shopping guide can be targeted to guide, so that the transaction smoother. Let the customer heart Yue, but to grasp the first conversation with the customer, how to say good is very important.

Because the words are good, let the customer happy, can directly help to sales, say bad, will affect the customer's interest, create pressure on customers, reduce the desire to buy customers. Of course, want to say words to impress the customer's heart, let it produce a deep understanding of the desire, you can say: "You are a good eye, a glimpse of our new listing of the latest, its design is very suitable for you, I believe you will wear a superior temperament, I help you take out to try it on."

” Of course, let the customer heart Yue words have many sayings, shopping guide can add some degree words in some words, such as "most", "very", "very" and so on, the praise of customers also can not be missing.

This can be said to attract the attention of customers, customers will not refuse. In short, in the initial contact with customers, do not say to customers under pressure, on the one hand can increase the opportunity to sell, on the other hand can improve their sales performance, sell more products.